Refund Policy
When a failed generation or a top-up charge comes back — and how to ask.
When a refund is possible
Two paths exist today, and both are narrow.
A refund on GenImgMarket AI is either automatic — a failed generation returning to your balance — or a reversal of a top-up charge that did not credit your balance. Anything outside those two cases is not refunded.
Failed or refunded generations
A failed run refunds itself.
When a run fails, or some units in a batch fail, the failed part is credited back to the balance in the same operation that settles the run. The refund appears in the ledger as its own row. Nothing to request.
Balance top-ups
A charge that did not credit the balance is reversed.
An unpaid top-up invoice simply expires after 30 minutes — no charge is made. If a charge was taken and the balance was not credited, the payment provider refunds the invoice amount to the card. Write to support@example.com with the invoice from your order history.
Shop purchases
A purchase is final once the file is delivered.
The full file opens right after payment and stays available in the order history, so there is nothing to return. If a purchased file cannot be delivered, write to support@example.com.
How to request
One address, one form.
Write to support@example.com, or use the contact form while signed in so the message lands on your account. Name the invoice or the order; every receipt in the order history carries its number.
Timing
How long each path takes.
An automatic refund lands together with the settling of the run. A provider refund takes as long as the provider and your bank need.
Questions about this document
Write to support@example.com and we will get back to you.
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