Support
Contact
Send us a message. We will get back to you by email — and a question about a charge is answered fastest with the order number from its receipt at hand.
Direct lines
- Support emailsupport@example.com
- Phone+372 0000 0000
- OfficeExample Street 1, 10111 Tallinn, Estonia
We answer by email — the address you enter in the form.
Questions about a specific charge are faster with the PDF receipt from Order History at hand.
Refunds, rights and content rules are governed by the legal documents linked below.
Direct line
Write to us
Routing
What to write about
Four desks cover almost every message the support inbox receives — pick the closest one and include what it asks for.
- 01
Balance & payments
Top-ups, charges and receipts — quote the order number from the PDF receipt in Order History so the operation can be found right away.
Order number - 02
Generations
Failed runs and paid options — name the work or paste the prompt; the run itself stays visible in My Generations.
Prompt or run - 03
Selling & payouts
Listings, moderation and sales — reference the work's title; every sale is recorded with its commission split.
Work title - 04
Account & access
Profile, sign-in and data — write from the email tied to the account so it can be verified faster.
Account email
After you send
How a message is handled
Three stages, in this order. Nothing is asked of you in between — the reply comes to the address in the form.
Received
The message lands in the shared support inbox; if you are signed in, it is stored against your account.
Answered
The team replies to the email entered in the form — worth checking the spam folder too.
Verified
A disputed amount is checked against the PDF receipts of your orders, so quoting the order number speeds things up.
Self-service
Faster than a letter
Some questions are answered best in the account area — each of these opens in one click.
Legal entity
Who operates the platform
The platform is run by the organisation below — the same details appear in the site footer and on order receipts.
Terms, refunds and content rules are set out in the legal documents linked in the footer.
Looking for a quick answer?
Most questions about the balance, generations and sales are already answered in the help centre — the form is best for account-specific cases.